Collection Services - Kelly's Self Storage FAQ

We require at least two working days notice when you need to leave store. This allows us time to refund your account with any overpaid storage rental and to access your container. Customers wishing to use any o...

Customers will be advised by text message the evening before their delivery of an accurate delivery time. Please note however, that drivers may be held up due to unforseen circumstances, for example heavy traff...

You load, We collect deliveries are arranged on a strict first come - first served basis. As a general rule, if you require delivery Monday to Thursday, three or four days notice is usually adequate, deliveries...

If you have made a booking that you later need to cancel, simply contact us and your booking will be cancelled. Always try to give us as much notice as you can if you need to cancel a booking, that way another ...

Yes, Our delivery services are available to customers leaving store as well as customers who are coming in. If your delivery address is different to your collection address, there may be a difference in price f...

Containers are usually left at your home for approximately three hours, or left overnight, should you wish to load in the evenings. We can also leave a container with you for a whole weekend. Some customers ma...

Home Pack delivery drivers are not permitted to assist customers with the loading or unloading of any container. They are often very busy, and are not insured to assist you. If you do require assistance, please...

There is no minimum length of time you can store with Kelly's. Please note however that all storage is subject to a minimum charge of 4. This does not mean you need to keep your goods in store for this period, ...